The Retention Summit Online on Thursday, August 30

LinkedIn Group Invite
Group: Human Resources IQ
Subject: The Connection Between Employee and Customer Retention

Dear HRIQ Member,

Employee and customer retention are more innately related then people usually think. Without productive, happy and engaged employees, it’s nearly impossible to build a successful business and without customers you literally have no business.  Therefore, keeping both your employees and your customers happy is essential for organizational growth.

More to the point, employees and customers are incentivized by the same thing – feeling valued for their contribution to your business. Showing appreciation to your employees and customers is what keeps them coming back.

So, join us on Thursday, August 30, at noon for our complimentary, online event, THE RETENTION SUMMIT.  This event features the exclusive presentation “Retaining Your Customers….Your Business Depends on It”  which is headlined by industry standout & FirstMerit Bank’s senior vice president and customer contact center director, Michael Adams.  In this session, we  focus on opportunities to develop meaningful customer and employee relationships throughout the entire life cycle. Our case study-fueled sessions will explore the proven business implications of designing the entire business experience around retention initiatives, the untapped value of proactive customer care and strategies for building  satisfaction and loyalty at each and every touch point in your organization.

We are proud to be able to present you this opportunity, and we hope to see you there. To register for this free online event, visit http://www.theretentionsummit.com.